- Beauty of Joseon

Refund Eligibility Criteria

• The request must be submitted within 60 days from the date you received your order. This 60-day window allows you ample time to test our products and ensure they meet your expectations.
• The product(s) must be in their original, unused condition. This includes unopened packaging, intact seals, and all original accessories (if applicable). We cannot process refunds for items that have been opened, used, damaged, or altered, as this affects their quality and resale potential.
• You must provide a valid proof of purchase, such as your order confirmation email, order number, or receipt. This helps us verify your order details and process the refund efficiently.

Refund Application Process

1. Contact Our Support Team: Reach out to our customer support team via email at support@beautyofjoseonmalls.com. Please include your order number, the name of the product(s) you wish to return, and a brief explanation of why you are requesting a refund.
2. Receive Return Instructions: Our support team will review your request within 1-2 business days. If your request is eligible, we will send you detailed return instructions, including the return shipping address.
3. Send Back the Product(s): Package the eligible product(s) securely in their original packaging and ship them to the provided return address. We recommend using a trackable shipping service to ensure the safe delivery of your return, as we are not responsible for items lost or damaged during return shipping.
4. Wait for Inspection: Once we receive your returned package, our team will inspect the product(s) to confirm they meet the eligibility criteria. This inspection process typically takes 2-3 business days.

Refund Processing Time & Method

• Processing Time: Refunds are processed within 5-10 business days from the date of successful inspection. The exact time may vary slightly depending on your payment provider’s processing times.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. For example, if you paid with a credit card, the refund will be credited back to that credit card; if you used PayPal, the refund will go to your PayPal account.
• Currency: All refunds are processed in United States Dollars (USD), consistent with our website’s transaction currency. Your payment provider may handle currency conversion if your original payment was made in a different currency, and any applicable conversion fees will be determined by your provider.

Exceptions & Special Cases

• Gift Items: If you received a product as a gift and wish to return it, you may be eligible for a store credit instead of a refund, provided you have the gift receipt or the original purchaser’s order details.
• Defective or Incorrect Products: If you receive a product that is defective, damaged, or incorrect (e.g., wrong item, wrong size), please contact our support team immediately. We will arrange for a free return shipment, and upon receipt of the defective/incorrect item, we will either send a replacement or issue a full refund (including any associated shipping costs) within the standard 5-10 business day window.
• Free Shipping Items: Since we offer free shipping on all orders, no shipping fees will be refunded unless the return is due to a defect or error on our part (as outlined above).

Contact Us for Refund Inquiries