Shipping Policy

- Beauty of Joseon

At Beauty of Joseon, we are committed to providing you with a smooth and reliable shipping experience, ensuring your nourishing Korean skincare products reach you in a timely manner. Below is a detailed overview of our shipping policy to help you understand the entire process.

Order Processing Time

All orders placed on our website (beautyofjoseonmalls.com) are processed and dispatched within 1-3 business days. Our team works diligently to prepare your items for shipment promptly, ensuring that your skincare essentials are on their way to you as soon as possible. Please note that order processing may be slightly delayed during peak shopping seasons or special promotions, but we will always strive to meet the 1-3 day processing window.

Delivery Time

Once your order has been dispatched, the estimated delivery time is 6-12 days. This delivery timeframe applies to all destinations, and there is no distinction between domestic and international shipments. The delivery time is calculated from the date of dispatch and may be affected by factors such as customs clearance procedures (for international orders) or local postal service delays. We kindly ask for your patience in such circumstances, as these factors are beyond our direct control.

Shipping Fees

We are pleased to offer free shipping on all orders placed through our website. There is no minimum purchase requirement to qualify for free shipping—whether you are purchasing a single product or stocking up on your favorite skincare items, you will not incur any additional shipping costs. This free shipping benefit applies to all destinations worldwide.

Currency

All transactions on our website are processed in United States Dollars (USD). This includes product pricing, any applicable taxes (where required), and transaction amounts. Your payment provider will handle the conversion to your local currency if necessary, and any currency conversion fees will be determined by your provider.

Order Tracking

Once your order has been dispatched, we will send you a confirmation email containing a tracking number and a link to the relevant tracking platform. You can use this tracking number to monitor the progress of your shipment in real-time, from the moment it leaves our warehouse until it arrives at your doorstep. If you do not receive your tracking information within 4 business days of placing your order, please contact our support team for assistance.

Returns & Refunds Related to Shipping

If you need to return a product, please refer to our 60-day return policy. For returned items, you will be responsible for the shipping costs to send the product back to us, unless the return is due to a defect in the product or an error on our part (e.g., incorrect item shipped). Once we receive and inspect the returned item, we will process your refund within 5-10 business days, and the refund will be issued in USD to your original payment method.

Contact Us for Shipping Inquiries

If you have any questions, concerns, or need further assistance regarding your order shipment, please do not hesitate to contact our customer support team. You can reach us via email at support@beautyofjoseonmalls.com, and we will respond to your inquiry as quickly as possible.